Customer Service

KOREYA provides direct, personalized customer service and is committed to ensuring that every customer enjoys a complete and satisfying experience.

Our support team is ready to answer questions, resolve outstanding issues, and assist you throughout every stage of your order with transparency and care.

Official Customer Service Channels

You may contact our team through the following channel:

Email: soporte@koreyabeauty.com

Our customer service team is available during the following hours:

Monday to Friday: 9:00 a.m. to 6:00 p.m

Average response time: 48 hours

How We Can Help

Our team is available to assist you with:

• Questions about products, features, and availability;
• Information about delivery times, shipping costs, and deliveries;
• Order tracking and shipment status;
• Exchange, return, or refund requests;
• Delivery issues or defective products;
• After-sales support and general guidance.

Each request is handled individually and carefully reviewed to provide the best possible solution.

Response Time

Our goal is to respond to all messages within 1-2 business day.

Messages sent outside customer service hours will be answered on the next business day.

Security and Trust in Customer Service

KOREYA will never request passwords, verification codes, or credit card information by email, WhatsApp, or social media.

If you receive a suspicious message, please ignore it and contact us immediately through our official channels.

Personalized Customer Care

Our customer service is provided by real people who are trained to listen, understand, and resolve your concerns.

We value clear communication, respect, and trust in every interaction.

KOREYA — customer service delivered with professionalism, security, and attention to every detail.